Return Policy

At Esoterica, we are committed to ensuring your satisfaction with every purchase. Please review our return policy outlined below:

1. Eligibility for Returns:

• Returns are accepted within 30 days of the delivery date.
• To be eligible, items must be unused, in the same condition as received, and in their original packaging.
• Important: 

  please be aware that we do not provide refunds for buyer's remorse. We strongly advise customers to carefully consider their choices before completing a purchase.

  Once an order is confirmed and processed, it is considered final. We do not accept returns or provide refunds for items due to changes of heart or buyer's remorse.

  If you have any questions or concerns about a product before making a purchase, our customer support team is available to assist you. Please contact us at [shop@myesoterica.com] to clarify any doubts or seek additional information.

2. Return Process:

• Before returning an item, kindly contact our customer support team at [shop@myestorica.com] to initiate the return process.
• Clearly state the reason for the return and provide your order number.

3. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to an Esoterica error.
• For your protection, we recommend using a trackable shipping service when returning items.
• Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

4. Refunds:

• Refunds will be processed promptly upon receiving and inspecting the returned item.
• In the case of an Esoterica error, we will cover the return shipping costs.

5. Exchanges:

• At this time, we do not facilitate direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately, providing clear photos of the issue. We will swiftly arrange for a replacement or refund.

7. Customized Items:

• Items with custom designs or personalization cannot be returned unless they are damaged or defective.

8. Refund Processing Time:

• Refunds will be processed within 5 -7 business days of receiving the returned item.

9. Contact Information:

• For any questions or concerns regarding returns, please reach out to our customer support team at [shop@myesoterica.com].

Thank you for choosing Esoterica. Your satisfaction is our priority, and we appreciate your understanding of our return policy.